Last Updated: January 2026
At FileServe, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our file hosting services.
1. Information We Collect
We collect several types of information to provide and improve our service:
- Personal Identification Information: This includes your name, email address, and account credentials provided during registration.
- Technical Data: Your IP address, browser type and version, time zone setting, operating system, and platform used to access the site.
- Usage Data: Information about how you use our website, including upload/download history, file metadata, and interaction with site features.
- Cookies: We use cookies and similar tracking technologies to track activity on our service and hold certain information to enhance your experience.
- Payment Information: For Premium subscriptions, payment processing is handled by third-party providers. We do not store full credit card details on our servers, though we may retain transaction IDs and billing history.
2. How We Use Your Data
We process your information for the following purposes:
- To provide and maintain the FileServe service.
- To manage your account and provide customer support.
- To process payments and prevent fraudulent transactions.
- To enforce our Terms of Service and prevent the upload of prohibited content.
- To improve our website functionality and user experience through site metrics and analytics.
- To send you service updates, security alerts, and, with your consent, promotional newsletters.
3. Legal Basis for Processing
We process your data under the following legal frameworks:
- Consent: Where you have given us clear consent to process your data for a specific purpose.
- Contract: Where processing is necessary for the performance of our agreement with you (e.g., providing Premium features).
- Legal Obligation: Where we must comply with the law (e.g., responding to legal requests).
- Legitimate Interests: Where it is necessary for our business interests, such as monitoring network security and improving our services.
4. Data Retention
We store your personal data only for as long as is necessary for the purposes set out in this policy:
- Account Data: Retained as long as your account is active or until a deletion request is made.
- File Data: Subject to our file expiration policy (as outlined in the FAQ). Files are removed based on user status (Free, Registered, or Premium) and inactivity.
- Legal Requirements: We may retain certain data for longer periods if required by law or to resolve disputes.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share information in the following circumstances:
- Service Providers: With third-party vendors who assist with hosting, payment processing, and analytics.
- Legal Authorities: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Safety: To protect the rights, property, or safety of FileServe, our users, or the public.
6. Security of Your Data
The security of your data is important to us. We implement industry-standard technical and organizational measures to protect your personal information. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights
Depending on your location, you may have the following rights regarding your data:
- The right to access, update, or delete the information we have on you.
- The right of rectification (to have your information corrected).
- The right to object to or restrict our processing of your data.
- The right to withdraw consent at any time.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our privacy team through our Contact Form.